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MoonPay Guide

MoonPay is integrated into Rumble Wallet to provide easy cryptocurrency purchases using credit cards, debit cards, and bank transfers.

What is MoonPay?​

MoonPay is a leading cryptocurrency payment infrastructure that allows users to buy and sell cryptocurrencies using traditional payment methods. It's integrated directly into Rumble Wallet for seamless crypto purchases.

Supported cryptocurrencies​

You can purchase these cryptocurrencies through MoonPay in your Rumble Wallet:

  • Bitcoin (BTC): The original cryptocurrency
  • Tether (USDT): USD-pegged stablecoin
  • Tether Gold (XAUT): Gold-backed cryptocurrency

Supported payment methods​

See On-ramp and off-ramp payment methods

Fees and limits​

Fee structure​

Fees vary and are set by MoonPay.

  • Credit/Debit Cards: a perecentage + fixed fee
  • Bank Transfers: a perecentage + fixed fee
  • Apple Pay/Google Pay: Same as credit card rates

Purchase limits​

Limits vary and are set by MoonPay.

  • Daily Limits: Increase with verification
  • Monthly Limits: More for verified users
  • Lifetime Limits: Can be increased with additional verification

Factors affecting fees​

  • Payment method chosen
  • Purchase amount
  • Geographic location
  • Network congestion (for crypto delivery)

Verification requirements​

Basic verification​

  • Email address
  • Phone number
  • Basic personal information

Enhanced verification​

  • Government-issued ID (passport, driver's license)
  • Proof of address (utility bill, bank statement)
  • Selfie verification
  • Additional documentation may be required

Benefits of full verification​

  • Higher purchase limits
  • Lower fees
  • Faster processing times
  • Access to all payment methods

Supported countries and regions​

MoonPay supports customers in 160+ countries, including:

  • United States
  • European Union countries
  • United Kingdom
  • Canada
  • Australia
  • Many others

Note: Availability varies by region and local regulations.

Security and safety​

Use of 3D Secure​

MoonPay uses 3D Secure to verify card payments and reduce risk of fraud or disputes in your transaction.

Data protection​

  • Bank-level security (256-bit SSL encryption)
  • PCI DSS compliant
  • SOC 2 Type II certified
  • GDPR compliant

Financial security​

  • Regulated money services business
  • Licensed in multiple jurisdictions
  • Segregated customer funds
  • Regular security audits

Best practices​

  • Never share login credentials
  • Monitor your transactions regularly
  • Keep your seed phrase secure

Common issues and solutions​

Transaction declined​

Possible causes:

  • Insufficient funds
  • Card restrictions on crypto purchases
  • Geographic limitations
  • Daily/monthly limits exceeded

Solutions:

  • Contact your bank to allow crypto purchases
  • Try a different payment method
  • Complete additional verification
  • Wait for limits to reset

Verification issues​

Common problems:

  • Blurry or unclear document photos
  • Expired identification documents
  • Address mismatch between ID and billing

Solutions:

  • Retake photos in good lighting
  • Use current, valid identification
  • Ensure billing address matches ID address

Delayed transactions​

For card purchases:

  • Usually instant, but can take up to 30 minutes
  • Check transaction status in MoonPay dashboard

For bank transfers:

  • Takes 1-3 business days
  • Monitor email for status updates

Tax considerations​

Record keeping​

  • Keep records of all purchases for tax purposes
  • MoonPay provides transaction history
  • Consult tax professionals for guidance

Reporting requirements​

  • Cryptocurrency purchases may be taxable events
  • Requirements vary by jurisdiction
  • Maintain detailed transaction records

Customer support​

MoonPay support​

  • 24/7 customer support
  • Email and chat support available
  • Comprehensive help center

Rumble Wallet support​

  • For wallet-related issues after purchase
  • Visit our [Support section]
  • Check Common Questions

Getting started tips​

First-Time Users​

  1. Start with small amounts to test the process
  2. Complete verification early to avoid delays
  3. Understand fees before purchasing
  4. Keep transaction records for your files

Regular users​

  • Set up saved payment methods for faster purchases
  • Monitor fee changes and promotions
  • Take advantage of bank transfer lower fees for larger amounts
  • Keep verification documents current

Troubleshooting checklist​

Before contacting support:

  • ✅ Verify payment method has sufficient funds
  • ✅ Confirm your identity verification status
  • ✅ Check if your region supports MoonPay
  • ✅ Review transaction limits
  • ✅ Ensure your bank allows crypto purchases