How to Get Support

🛟 Getting help​

Contact support​

For direct assistance with your Rumble Wallet:

• Email Support: [email protected]
• Response Time: We typically respond within 24 hours during business days

Before contacting support​

To help us assist you more effectively, please:

1. Check our documentation: Many questions are answered in our guides
2. Search this site: Use the search bar to find relevant information
3. Review Common Questions: Check our Common Questions section
4. Gather information: Have your wallet details and error messages ready

📋 What to include in your support request​

When contacting support, please provide:

Required information​

• Your wallet address (never share private keys or seed phrases)
• Operating system and version
• Browser and version (if using web wallet)
• App version (if using mobile/desktop app)
• Detailed description of the issue

For transaction issues​

• Transaction hash (if available)
• Amount and currency involved
• Date and time of the transaction
• Screenshots of error messages (if any)

For account issues​

• Account creation date (approximate)
• Last successful login date
• Steps taken before the issue occurred
• Error messages (exact text)

For buying or cashout issues​

• Payment method used (credit card, bank transfer, etc.)
• Amount you attempted to buy/sell
• Currency you were trying to purchase or sell
• Date and time of the transaction attempt
• Error messages or confirmation numbers
• Screenshots of any error screens or confirmation pages

🛡️ Security guidelines​

What support staff will never ask for​

• Your seed phrases
• Your passwords
• Remote access to your device
• Cryptocurrency transfers for verification

Protecting yourself​

• Never share sensitive information via email or chat
• Be wary of phishing attempts
• Contact us directly if you receive suspicious communications